Privacy Policy

1. Introduction

Tune Up AI Solutions LLC DBA FLUENT (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms — including lead generation forms hosted on Meta (Facebook/Instagram), our website, or other platforms — book appointments, request information, or otherwise provide it to us.

Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications. When you opt in to SMS communications, we collect and store your phone number and consent status solely for delivering messages and managing your communication preferences.

Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

• Provide requested services and customer support
• Send appointment confirmations and reminders
• Send SMS and email communications that you have explicitly consented to receive, including messages related to our AI training programs and services
• Improve our website and marketing performance using analytics
• Maintain compliance records related to consent and opt-outs
• Protect our business and users, including fraud and security monitoring

We do not sell your personal information. We do not rent your personal information. We do not train any AI models on your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (such as Google Analytics) to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes

Information sharing to subcontractors in support services, such as customer service, is permitted.

Legal and safety
We may disclose information if required by law or to protect the rights, safety, and security of Fluent (Tune Up AI Solutions LLC), our users, or others.

Business transfers
Tune Up AI Solutions LLC DBA FLUENT is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third party sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Your Choices

SMS opt-out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in. Opting out of SMS does not affect email communications or your access to any paid services.

Email opt-out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access and correction
You may contact us at info@fluentaiconsulting.com to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We protect your information using industry-standard safeguards including encrypted transmissions, secure servers and storage, and strict access controls. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Use of Client Data in AI Tools

Fluent operates with a strict data-protection-first approach. Client data is processed only for the purpose of delivering consulting, automation, or training services. We do not use client data to train, fine-tune, or improve any AI model. Any data used in AI tools is processed under confidentiality and handled securely.

9. Children's Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

11. Contact Us

Tune Up AI Solutions LLC DBA FLUENT
Address: 12436 Summerport Beach Way, Windermere, FL 34786
Phone: +1 (407) 470-0221
Email: info@fluentaiconsulting.com
Website: https://www.fluentaiconsulting.com